Shipping:
99% of our orders ship complete within 24 hours of being placed, Monday through Friday, with the exception of any item that states otherwise. If an order is placed on Friday, Saturday, or Sunday, it will ship on the following Monday.
All "Air" orders placed prior to 10:00 a.m. PST will usually ship that same day. Any order placed after 10:00 a.m. on a non-holiday Friday will be shipped the following non-holiday Monday. *Please note that our pick-ups for delivery are Mon-Fri only.
Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
UPS will not ship to PO Boxes, please use a physical street address.
If your shipping address is different than your billing address then there may be a delay in your order for verification purposes. You can expedite this process by making sure your shipping address is on file with your credit card company.
Orders that are refused will be charged the original shipping plus return shipping to us.
All returns or exchanges must be new, unused and in the original box and packaging.
Service charge $5 we will applied under $50
International Orders:
Some international orders will require a wire transfer.
Call +1 310-328-5622 for more details. Please note that the CUSTOMER is responsible for all customs, duties and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This amount due is the duties and/or customs brokerage fee -this is not a shipping charge-. Please check your local rules and regulations prior to ordering for the amount of these charges. Click Here for a Currency Converter
Wire Transfer:
All orders can be paid for with a wire transfer (some international orders MUST be paid for with a wire transfer, contact us for more information +1 310-328-5622). Choose "Wire Transfer" as your payment method at check out and instructions on how to make the wire transfer will be e-mailed to you within 72 hours. Your order will then be shipped once the transfer of funds is confirmed. Orders under $1000 are subject to a $20 wire transfer fee. Orders over $1000 paid for with a wire transfer receive a 10% discount (enter wire1000 as your discount code when entering your billing information). Orders over $5000 paid for with a wire transfer receive a 15% discount (enter wire5000 as your discount code when entering your billing information).
Terms:
American Express, Master Card, and Visa are the preferred method of payment, but net 30 terms are available for Fortune 500 companies on all orders. Net 30 terms are also available to publicly traded companies on the New York Stock Exchange for orders over $1000 (subject to credit approval). All orders with net 30 terms must be placed on a corporate PO. Corporate POs can be faxed to Pneumatic Depot at 310-328-5622. All other companies must pay by credit card or wire transfer.
Price Matching:
If you find a lower price on the identical brand and model of an item from a competitor, we will gladly match it. The item must be a verifiable price. Price comparisons will only be considered from US based retailers authorized to sell the products and is in US currency. Price matching can only be done before an order is placed. Please contact our customer service department at 1-310-328-5622 and we will provide you the details on price verification and matching. We are unable to offer a low price guarantee on one of a kind or other limited quantity offers, or when a bonus or free offer is included in the purchase, or when a price has been unlawfully advertised, or when a price has been advertised lower than allowed by a manufacturer.
Exchanges:
Pneumatic Depot will gladly exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions.
Refunds:
Refund returns are subject to a 15% restocking fee plus the original cost of shipping.
No refunds on orders over $250. Exchanges only. No refunds or exchanges on cylinders, actuators, or special order items.
All products sold by Pneumatic Depot are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately. No returns will be accepted of used items!
Disclaimer
EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE; HOWEVER, THIS SITE IS PROVIDED BY PNEUMATIC DEPOT.COM ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
